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Customer Service


Below is a collection of some of our most frequently asked Order Questions:

If you need specialized assistance or further information, please use our contact us page for professional, courteous Customer Service.

Frequently Asked Questions:

Do you accept international orders?

We're sorry, BalloonSmart.com is currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

How can I track my package once it has been shipped?

We will email you your tracking number along with instructions on how to track your package once your order has shipped.

Is it safe to use my credit card?

Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. At BalloonSmart.com, we understand how important security is to you. When you place an order at BalloonSmart.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software.

Does anyone else see the information that I provide to BalloonSmart.com?

We respect your privacy. The information you provide will not be given to any third party without your express consent.

How do I Return an item?

If you wish to return an item purchased through BalloonSmart.com, please follow the steps below. Simply return within 30 days.

1) Pack the items carefully to avoid damage in transit.

2) Please write the reason for your return on the back of the invoice (enclosed in your original order) and place it inside the return package. If you are returning a gift, please write “Gift Return” on the back of the invoice.

3) Please address your return package to:

BalloonSmart.com
Returns Department
120 Commerce St
Muscle Shoals AL 35661

4) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (FedEx, UPS or insured Parcel Post).

We're sorry, return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance.

Your return request will be processed promptly.

Returns are processed within 1-2 business days of receipt.

An email will be sent to confirm the receipt and processing of your return request.

Please note:

Personalized products may not be returned for refund or exchange credit. Edible cake decorations and open food items may not be returned for refund or exchange credit. Return shipment charges for refused packages will be deducted from your refund. All returns will be credited to the original form of payment. Please return merchandise within 30 days of receipt to ensure proper credit. We cannot accept opened or used merchandise. Merchandise must be in original packaging.

Shipping charges will be applied to orders which receive free shipping and the returned items cause the order total to fall below the free shipping amount.

If you have questions about returns, please contact us via email at orders@BalloonSmart.com.

 

Payment Methods

We accept the following forms of payment:

  • Visa*
  • MasterCard*
  • American Express*
  • Discover*
  • PayPal

* Credit or debit card. Must be issued by a US bank and participate in the Address Verification Service (AVS).

 

Because of our strict security standards, we are unable to accept the following forms of payment:

  • Credit or debit card issued by a non-USA bank
  • Non-US money order
  • Non-US cashier's check
  • Bank drafts
  • Wire transfers
  • Cash
  • Cash on delivery (COD)
  • Company check
  • Non-verifiable US cashier check
  • Non-verifiable US money order
  • Pre-paid and tax debit cards
  • Gift cards
  • Government issued child support cards
  • Money Orders

 

Satisfaction guarantee.

If for any reason you are not completely satisfied with your purchase, simply return the unused product and we will be happy to remit your account for the full amount of the merchandise.



*Offer applies to orders shipped via Standard Shipping to an address within the contiguous United States.
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